Return and Refund Policy

Return and Refund Policy

  1. General Return Conditions:

    • Returns are accepted within 12 hours from the time of purchase if there is any fault with the product, and the issue is related to the functionality or features of the product.
    • The product must be unused, and no installation should have been carried out within the first 12 hours. In such cases, returns will be processed.
    • After 12 hours, return requests for digital products or software will not be accepted, as the product is considered used and activated.

  2. Installation and License Cancellation:

    • If the product has been installed by our team, the return request will no longer be valid. Once the installation is completed, the product is considered fully functional, and the license becomes non-refundable.
    • If there is an issue discovered with the installation, the customer must contact us within the first 12 hours. After this period,

  3. License Cancellation Due to Installation Error:

    • If there is a genuine error made during installation by our team, and it is verified that the installation was faulty, the return or license cancellation request will be honored, but only if reported within 12 hours after the installation.
    • Any requests for cancellation or return after this time will be invalid, as the product has been activated and used.

  4. Product Usage and License Activation:

    • Once the product is purchased and installation is complete, the product’s usage rights are activated. Therefore, no cancellations, refunds, or license terminations will be accepted after this activation.
    • The license becomes fully active after installation, and from that point onward, the product is considered to be in use.

  5. Customer Satisfaction and Support:

    • If there are any issues with the installation or functionality of the product, our team will provide full support. However, such issues should be reported within the first 12 hours. Requests made after this period for refunds or license cancellations will not be accepted.
    • We are committed to ensuring customer satisfaction. If there’s an issue with the product, we will work with the customer to find an appropriate solution, but returns or cancellations will not be possible once the installation is completed.

  6. Product Exchange and Refund:

    • If you experience any issue with the product, an exchange may be considered, but only if the product has not been installed or used.
    • Once installation is completed, the product’s license is considered final, and no exchanges, returns, or refunds will be processed.